EM-3128
Not every attachment of the incoming message was downloaded
Why it happens
The message’s text and sender were kept and a ticket was made of it, but missing of its attachments could not be downloaded from Microsoft 365: a file is over limitMegabytes MB, or Microsoft did not answer in time.
What to do
Choose “Download the attachments again” on the message in the mailbox’s page in the email settings; Rabt downloads each file on its own. If a file is still over the limit, open the message in Outlook to download it.
- HTTP status
- 502
- Retrying can help
- Placeholders
- missinglimitMegabytes