TKT-6146
This sender has nothing that can be blocked
Why it happens
A sender is blocked by their phone number, email address or handle on the channel, and this sender gave none of them (such as a chat visitor who left no email or number).
What to do
Add the visitor’s network (IP) to the block list if you know it, release the sender, or leave them quarantined.
- HTTP status
- 422
- Retrying does not help