TKT-6140
The ticket cannot be started to this recipient
Why it happens
The chosen address, number or account is not this contact’s, or does not fit the chosen channel (email needs an email address; WhatsApp, SMS and calls need a phone number).
What to do
Choose one of the contact’s addresses or numbers from the start options, then start the ticket again.
- HTTP status
- 422
- Retrying does not help